We want you to be happy with your engine parts. This page explains how returns and refunds work at Quality Engine Parts (QEP).
Returns within 30 days
You can ask to return an item within 30 days of receiving it. To qualify, the item must be unused, in the same condition you received it and in its original packaging.
We will confirm whether the return qualifies and tell you how to send the part back.
Please do not send anything back before we have agreed to it, as we cannot be responsible for items sent without approval.
Wrong or faulty items
If you received the wrong part, or a part that is damaged or faulty, contact us as soon as you notice, with photos where you can. We will work with you to put it right.
Refunds
Once we have received and checked a returned item, we will tell you whether the return is accepted. Approved refunds are paid back using the same method you paid with, unless we agree something different with you.
Items we cannot take back
We cannot take back parts that have been fitted or used, that are damaged after delivery, or that are no longer in their original packaging.
Your legal rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2008.
